Privacy Policy

Overview

InplayGrowth is a business growth, lead capture, intake, follow-up, and campaign workflow platform operated by Inplay School of Music. This Privacy Policy explains what information we collect, how we use it, how we share it, and what choices are available to users, business customers, and people who submit information through InplayGrowth-powered pages.

This Privacy Policy applies to InplayGrowth websites, workspaces, dashboards, intake pages, integrations, communication features, and related services. It does not control the privacy practices of third-party advertising platforms, payment processors, communication providers, hosting providers, or other services that operate under their own terms and privacy policies.

Information We Collect

We may collect account and workspace information such as name, email address, business name, business category, website, phone number, location, workspace settings, invited users, authentication activity, billing status, subscription status, and support communications.

We may collect business campaign information such as growth goals, target services, service areas, offers, landing page details, intake page settings, source data, campaign status, budget settings, dispatch status, spend-related information, and performance information needed to operate the platform.

When a person submits an intake form or contact request through an InplayGrowth-powered page, we may collect lead information such as name, email address, phone number, stated interest, requested service, qualification answers, message content, consent status, source, campaign, landing page, timestamps, device or browser information, and related interaction records.

If a user connects an advertising account or another third-party account, we may store connection data needed to operate the service, including OAuth tokens, refresh tokens, selected account identifiers, customer identifiers, campaign identifiers, campaign resources, campaign status, permissions granted, and synchronization records.

Information Collected Automatically

We may collect technical information when the platform is used, including IP address, browser type, device type, operating system, pages viewed, referral source, approximate location derived from IP address, session activity, error logs, security events, and usage analytics. This information helps us operate, secure, troubleshoot, and improve the platform.

How We Use Information

We use information to provide the platform, create and manage workspaces, connect advertising accounts, create and manage growth runs, route leads to the correct workspace, display campaign and lead status, process payments, provide support, prevent abuse, troubleshoot issues, maintain security, improve the product, and communicate about service activity.

Advertising account access is used only to perform actions authorized by the connected workspace, such as listing available accounts, saving a selected account, creating campaigns, pausing campaigns, checking campaign status, updating campaign resources, syncing spend information, and maintaining platform records.

Lead Data

Lead information submitted through an intake page is made available to the business workspace that owns that intake page. The business is responsible for how it contacts, qualifies, serves, stores, and deletes its own leads after receiving them through InplayGrowth.

InplayGrowth processes lead information to provide the platform to the business, preserve source tracking, support lead status workflows, protect the service, and comply with legal or operational requirements. InplayGrowth does not sell lead information.

Text Messages, Calls, and Email

When a person submits an intake form or contact request through an InplayGrowth-powered page, they may choose to provide their phone number and consent to receive SMS messages from InplayGrowth and/or the business they contacted. These messages may include request confirmation, follow-up questions, appointment or booking coordination, reminders, status updates, and customer-care replies related to the person’s request.

Message frequency varies based on the person’s request, the business workflow, and the person’s interaction with the business. Message and data rates may apply. A recipient can reply STOP to opt out of SMS messages and HELP for help. Consent to receive SMS messages is not a condition of purchasing any product or service.

The business using InplayGrowth is responsible for obtaining proper consent, honoring opt-outs, maintaining suppression lists, and complying with laws and rules that apply to calls, text messages, email, marketing, and customer communications.

Mobile Number and SMS Consent Non-Sharing

InplayGrowth does not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes.

All categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties or affiliates for marketing or promotional purposes.

Mobile phone numbers and SMS consent records may be shared only with service providers and communication providers as needed to deliver requested messages, operate the platform, provide support, prevent fraud or abuse, comply with law, or protect rights and safety. These providers are not permitted to use mobile phone numbers or SMS consent for their own marketing or promotional purposes.

Google API Limited Use

InplayGrowth's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

When a user connects Google Ads, InplayGrowth may access and store OAuth credentials, Google Ads customer and account identifiers, the list of advertising accounts available to that user, campaign and budget identifiers, ad group, keyword, and ad resource identifiers, campaign status, spend-related information, and related synchronization records.

Google user data is used only to provide the user-facing Google Ads features requested by the connected workspace, including listing available accounts, saving the selected account, creating and managing campaign resources, pausing campaigns, checking campaign status, and synchronizing spend information. InplayGrowth does not sell Google user data, use it for unrelated advertising, transfer it to other advertising platforms, data brokers, or information resellers, or use it to train general or third-party AI or machine learning models.

Humans may access Google user data only with the user's affirmative permission for support, when necessary to investigate security, fraud, abuse, or technical issues, when required by law, or when the data is aggregated and used for permitted internal operations.

How We Share Information

We may share information with authorized workspace users, service providers that help operate the platform, connected advertising platforms, payment processors, authentication providers, communication providers, analytics and infrastructure providers, professional advisors, and legal or compliance authorities when required or appropriate.

Google user data is not shared with Meta or other advertising platforms, data brokers, information resellers, or analytics providers for their own purposes, and it is not used for retargeting, personalized advertising, or interest-based advertising. Google user data may be disclosed only as needed to provide the user-facing features requested by the user, maintain security, comply with law, or complete a business transaction after obtaining any consent required by Google policy.

We do not sell personal information or lead information. We do not share lead information for cross-context behavioral advertising. We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information if needed to comply with law, enforce terms, protect rights and safety, prevent fraud or abuse, complete a business transaction, or operate the platform.

Service Providers and Sub-Processors

InplayGrowth uses service providers for hosting, databases, authentication, storage, analytics, payment processing, advertising integrations, email, SMS, security, logging, and customer support. These providers process information only as needed to provide services to InplayGrowth under confidentiality and security obligations.

Third-Party Services

InplayGrowth may connect with services such as Supabase, Google Ads, Meta advertising tools, payment processors, hosting providers, communication providers, analytics tools, and other third-party platforms. Those services may collect, use, store, or disclose information under their own terms, policies, and account settings.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. Google OAuth credentials and Google Ads data are transmitted through secure connections, handled through server-side systems, and limited to authorized systems and personnel with a legitimate operational need. OAuth credentials are not displayed on public pages or shared with other advertising platforms. No online service can guarantee absolute security.

Data Retention

We retain information for as long as reasonably needed to provide the platform, maintain business and security records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate operational needs. Retention periods may vary based on the type of information and the reason it was collected.

Google OAuth credentials and connected Google Ads account data are retained while the integration is active and as needed to provide the requested features. A user may request that the Google Ads integration be disconnected and that stored OAuth credentials and related Google connection data be deleted by contacting us. After the request is processed, InplayGrowth will stop using those credentials for future Google API access. Limited records may be retained when required for legal, security, billing, fraud-prevention, dispute, or compliance purposes.

Your Choices

You may request access, correction, deletion, or other action regarding personal information by contacting us. You may also request disconnection of a Google Ads integration and deletion of stored OAuth credentials and related Google connection data. Some information may need to be retained for legal, security, billing, dispute, compliance, or operational reasons.

SMS recipients may opt out of text messages by replying STOP. SMS recipients may request help by replying HELP.

Children

InplayGrowth is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective or created date. Continued use of InplayGrowth after changes are posted means the updated policy applies.

Contact

For questions about this Privacy Policy, contact InplayGrowth at info@inplaygrowth.app.